FREE WORLDWIDE SHIPPING ON ALL ORDERS

0

Your Cart is Empty

 

Urgent Matters

For urgent matters that need immediate attention relating to refunds and chargebacks please email urgent@theurbanxmask.com and our escalations team will get back to you within 12 hours.

Once your order is processed through our warehouse, it cannot be cancelled as it’s already on its way to being shipped.

But, if you email us within a few hoursafter you place your order there is a good chance we can cancel it in time!

If your order is processed and on its way to you, you can contact us for a solution, compensation, or once you receive the package, you can return it to our facility for a full refund. You can view our return policy for detailed information on this.

Shipping

Due to COVID-19, shipping carriers are experiencing delays. This is out of our control, but our storage facilities and staff are operating at full speed.

Your order will take 2-5 business days to be packaged, have labels printed, be quality inspected, etc. before being shipped. Once it is out for delivery, you will receive an email notification.

USA Orders will be shipped via our Private Express Line (4PX or Yanwen). Once packages reach the United States, our partners at 👉 USPS will deliver it to your doorstep. Domestic shipping times are about 7-20 business days. 

International Orders will be shipped via Private Express Line (4PX or Yanwen). Once your package lands in your region, it will be delivered using various carriers depending on your location. Shipping times are about 10-26 business days.

Yes we ship internationally for free. Except for Antartica, it's a little too chilly there, brrrr.

Definitely! Our system processes your credit card with a secure SSL encryption. Once your order is completed, our AI purges all information excluding the last 4 digits of your card, the card type, and payment type for security reasons. But rest assured, your credit card information is never stored on file.

We offer FREE Shipping Worldwide! In case you need your order expedited, we also have a priority fulfillment option. Choosing this will put you #1 in our fulfilment queue which can speed up your order by a few days. We estimate delivery to be 7-17 business days for domestic orders and 10-23 business days for international orders. 

You can visit our Track Order Page by Clicking Here

If you contact us within a few hours after placing your order we will do our best to change your address. Unfortunately once your order is processed through our facility, we cannot change your address.

Email support@theurbanxmask.com for additional support.